Job Details
Job Title: ServiceNow Architect
City: Toronto
Work Location (or closest intersection): University of Toronto Mississauga (UTM), 3359 Mississauga Rd, Mississauga, ON L5L 1C6
Job Type: Full-time
Start Date: Salary: USW Pay Band 18 — $102,973 with an annual step progression to a maximum of $131,685. Pay scale and job class assignment are subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Benefits/Compensation:
Hiring 1 candidate(s) for this role.
Job Description
Industry: Higher Education
Company Info:
U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential.
Our employee community hums with the energy of 3,400 faculty, librarians, and staff, who power our campus with curiosity, connection, and care. We work together to spark life-changing research and innovation and make an indelible mark on the world by building equitable cities and societies, enabling healthy lives, creating a sustainable future, and igniting entrepreneurship. Above all, we prioritize student success and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.
This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity, and reconciliation on the traditional land of the Huron-Wendat, Seneca, and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and be part of what we do.
Job Description
Do you want to work with an organization named a top GTA employer for 17 years in a row, and in 2023 alone was selected as one of Canada’s Top 100 Employers, Canada’s Top Family-Friendly Employers, and Greater Toronto’s Top Employers? Do you want to work within a modern IT department using cutting-edge technology that will invest in you and your career? Then look no further!
U of T has exceptional human resources programs and forward-thinking workplace policies to receive this perennial recognition. We recognize that people need their employers to invest in them and enrich their lives; we have great benefits, flexible work options, advancement opportunities, professional development programs, employee family assistance plans, a full pension, generous vacation, educational assistance, and tuition waivers for you and your children.
At U of T Mississauga, we are looking for an exceptional ServiceNow Architect to join our team. ServiceNow is one of the leading PaaS providers, and UTM uses it to create custom applications to enable the work of our departments, support our ITSM practices, manage our strategic portfolio and programs, and provide visibility into our I&O.
As a ServiceNow architect, you will be one of this system’s principal subject matter experts. The incumbent will make strategic recommendations about the ServiceNow module and product roadmaps and lead high-level development activity and architectural designs. The incumbent will be a technical lead; their primary focus will be application development for the platform, coordinating efforts of other teams and stakeholders to ensure alignment with the campus vision for ServiceNow as a transformational tool.
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity-deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity Statement
The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity, and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.
Accessibility Statement
The University strives to be an equitable and inclusive community and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment, and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodation at any point during the application and hiring process, please state this in your cover letter.
Company Info:
Education:
Duties and Responsibilities
The following illustrative tasks indicate the level of skill required, and the extent of responsibility involved in this position. They in no way limit the incumbent to the tasks indicated. The flexibility of the employee to perform a wide variety of functions is necessary for successfully fulfilling the requirements of this position. The degree to which each employee performs each of the following tasks listed below will vary according to where and when the employee is scheduled to work.
a) Clean and dust furniture, floors, hallways, stairways, and ledges, using authorized and appropriate materials and equipment including heavy-duty electric buffers, automatic floor machines, large dust mops, vacuum cleaners, carpet cleaning equipment, and other cleaning equipment.
b) reconditions floors as required, including stripping, refinishing, scrubbing, spray buffing, buffing, sealing, and other related floor care duties.
c) regularly cleans washrooms, including sinks, walls and partitions, toilets, urinals, mirrors, floors, metal fixtures, plumbing fixtures, and faucets.
d) collects litter from floors and waste/compost from receptacles, empties into janitor cart, remove garbage/recycling from buildings, and deposits into waste bins or compactors.
e) cleans carpets as required; remove spots/stains from surfaces as required.
f) washes windows and walls including partition glass.
g) moves and resets furniture, when necessary, to complete work.
h) makes beds for residence guests in residence operations when necessary.
i) clean blackboards, whiteboards, and other writing surfaces as directed; replenish supplies as required.
j) replenishes paper towels, toilet paper, hand soap, and sanitizers to receptacles within washrooms and utility kitchens, and other areas as required.
k) changes light bulbs and cleans fixtures as required.
l) clears exterior entranceways of buildings of debris and garbage.
m) clean exterior entrance pads and podiums using power washing equipment.
n) assists in snow removal when necessary.
o) may periodically assist with set-ups for special events and exams.
p) clean escalators and elevator interior and exterior.
q) locks and unlocks doors as directed; and r) other related duties as required.
Required Job Skills/Quantification:
Your responsibilities will include:
- Analyzing, recommending, and designing highly complex software architecture
Developing and updating the architectural framework for highly complex and confidential university-wide applications - Developing and overseeing new system elements
- Developing technical application implementation plans
- Determining key performance indicators to measure success.
- Building and strengthening relationships with stakeholders and partners of strategic importance
- Acting as an expert resource to developers on architecture, technical standards, and coding techniques
- Analyzing and configuring highly complex enterprise applications and services
Essential Qualifications:
- A bachelor’s degree in computer science, computer or software engineering, or an acceptable combination of equivalent education and experience.
- Minimum eight years of development experience in a heterogeneous environment, with a broad range of platforms and technologies
- Minimum three years of ServiceNow development and administration
- Demonstrated leadership in architectural design in the ServiceNow platform.
- Demonstrated leadership in the execution of digital transformation of critical business workflows.
- Demonstrated leadership in the development of service request management workflows.
- Demonstrated experience leading ServiceNow platform upgrades, including testing, validation, and change management.
- Demonstrated experience coordinating business analysts, clients, and other SMEs to build solutions.
- Expert ServiceNow development and administration skills, across multiple product modules.
- Strong product ownership background, road mapping, and backlog management.
- Strong stakeholder management skill set, including project/portfolio governance.
- Strong underpinning of tactical leadership experience, including leading regular meetings, and providing reports to committees.
- Track record of consensus-building across a diverse range of groups and building strategic partnerships.
- Track record of managing up, and managing out – coordinating teams, vendors, and stakeholders to achieve a vision.
- Strong communication skills, with the ability to communicate professionally and efficiently both verbally and in writing.
- Strong analytical, problem-solving, and time management skills to permit simultaneous action on many tasks, many of which will demand timely completion.
- Strong project management and team leadership skills.
- Strong commitment to high-quality service.
- Strong initiative and the ability to work both independently and as a member of a team.
Assets (Nonessential):
- ITIL Foundations (or higher) certification
- Familiarity with the University environment, governance, and policies.
- Demonstrated experience working in a structured change management environment (CAB or equivalent body).
- ServiceNow training and up-to-date certifications
To be successful in this role you will be:
- Accountable
- Communicator
- Efficient
- Multi-tasker
- Persuasive
- Self-directed
This role is currently eligible for a hybrid work arrangement, pursuant to the University’s policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline
Availability Requirements:
Full-Time Hours
Insights
Posting Date: July 10, 2023
Expiry Date: August 10, 2023
Listing Number: 2323
